Terms & Conditions

1. Identification of the Data Controller and General Information

These Terms and Conditions govern access to and use of the website marca_website (hereinafter referred to as the “Website”), owned by designação_legal (hereinafter referred to as “nome_marca”), with Tax Identification Number (NIPC): inserir_número, and with a physical store (if applicable) located at morada_loja, as well as the terms and conditions of sale of the services and products offered by nome_marca on its Website.

As a user of PATIAL, you must fully accept these Terms of Use, as well as any amendments and/or additional legal provisions that PATIAL may introduce in the future.

2. User Data and Conduct on the Website

To purchase the products offered through the Website, users may choose between:

• Registering in advance: the user may register by completing the registration form available at the top of the Website or during the checkout process, by selecting the option to create an account. The information required for registration (email address and password) is requested in order to process orders and keep the user informed about the status of their order.
• Purchasing without registering: the user may make a purchase without registering in advance. During the checkout process, the user must provide PATIAL with the billing and shipping information required to deliver the order.

The user must ensure that the information provided is accurate and complete and must inform PATIAL of any changes or amendments to the information provided during the purchase process.

The use of user information by the Website for fraudulent purposes or in connection with criminal offences or unlawful activities of any kind is strictly prohibited.

It is also prohibited to send, use or reuse any illegal, offensive, abusive, indecent, defamatory, obscene or threatening material of any kind, or any material that infringes copyright, trademarks, confidentiality, privacy or any other rights, or that is otherwise harmful or objectionable to third parties, or whose content contains computer viruses, political propaganda, advertising, chain emails or any other type of “spam” and, in general, any form of unnecessary annoyance or inconvenience.

The user undertakes to make lawful, diligent, honest and proper use of all information and content accessed through the Website, in accordance with the principles of good faith and with full respect for applicable laws and regulations at all times.

Likewise, the user undertakes not to cause, either maliciously or intentionally, any damage or harm that may impair or alter the Website, nor to introduce or distribute computer viruses that may cause unauthorised alterations to the content or systems comprising the Website.

3. Orders and Terms of Sale

PATIAL accepts orders for Portugal (including the islands) and Spain (excluding the islands and the regions of Ceuta, Melilla and Gibraltar), as well as the rest of the European Union (sales locations). The different destinations are subject to the shipping conditions established on the Website (see section 7.2).

Under no circumstances will PATIAL intentionally offer for sale more units than those available in stock. If a product is unavailable after an order has been placed, the user will be informed by email or telephone and will be offered the option to postpone delivery, exchange the product for a similar one, or receive a refund of the amount paid.

4. Prices

All product prices displayed on the Website are expressed in euros and include VAT and any other applicable taxes at the current rate.

5. Payment Methods

Payments are always made in euros, even when prices are displayed in other currencies. Some banking institutions may charge currency conversion fees. PATIAL has no control over such charges and assumes no responsibility for them.

Once the order has been placed, i.e. after acceptance of these Terms and Conditions and payment of the order, PATIAL will always send the user an email confirming the details of the purchase made and the corresponding order confirmation. The order will only be dispatched once PATIAL has received confirmation that the payment has been successfully completed.

To pay for your order, in the payment section of the Checkout page, you can select the payment method that is most convenient for you:

5.1 MB WAY

When selecting this payment method, you will be asked to provide your phone number during the checkout process. Once the order has been placed, you will be able to confirm the payment within the following few minutes.

5.2 Multibanco Reference

During the ordering process, you may select payment via Multibanco, which will generate a payment reference. We will be automatically notified once your payment has been made.
Payments using a Multibanco Reference can be made through the Multibanco ATM network or via your online banking service. Once you complete your order, a Multibanco payment reference will be automatically generated. You will receive this reference in the order confirmation email, and it will also be available in your customer account if you have a registered account on the nome_marca Website.
To make the payment at a Multibanco ATM, select the “Payment of Services/Purchases” option and enter the corresponding entity number, payment reference and amount.
The products included in your order will be reserved for 5 days. If nome_marca does not receive payment for the order within this period, the order will be cancelled.

5.3 Bank Transfer

You may choose to pay by bank transfer. The information required to make the transfer is as follows:
Bank Name:
Account Holder:
IBAN:
BIC/SWIFT:
If possible, we recommend including your order number in the transfer description. Any fees associated with the bank transfer shall be borne by the customer.
Before PATIAL can process your order, we must receive the payment and confirm it with the bank. To ensure that your order is not delayed, please include your name and order number together with the payment information. Your order number can be found in the Order Confirmation email.
The products included in your order will be reserved for 5 days. If PATIAL does not receive payment for the order within this period, the order will be cancelled.

5.4 Credit Card

The user may pay the amount corresponding to their order by credit or debit card (Visa, Mastercard). We will be automatically notified once the payment has been made.
The amount will be authorised (reserved) and will be manually captured by us once we have confirmed the availability of the products included in the order and our ability to ship them to the address provided (confirm whether the amount is authorised or captured).
Credit card payments are processed through the Stripe/PayPal payment gateway, which ensures the security of the transaction. The transaction is carried out through an encrypted connection secured by an SSL certificate installed on our server.

5.5 Paypal

When selecting this payment method during the ordering process, you will be asked to provide your email address and password, after which the order will immediately be considered “Processing”. There is no need to send proof of payment.
The amount will be authorised (reserved) and will be manually captured by us once we have confirmed the availability of the products included in your order and our ability to ship them to the address provided (confirm whether the amount is authorised or captured).

PayPal is a secure payment method used worldwide. For more information about this payment method, please visit www.paypal.com.
The transaction is processed on PayPal’s servers, meaning that PATIAL does not store the transaction details.

5.5 Payment at the Physical Store

When selecting pickup at the physical store as your delivery method, you will also have the option to pay for your order at our physical store. At the physical store, we accept cash and Multibanco payments.
The products included in your order will be reserved for 5 days. If PATIAL does not receive payment for the order within this period, the order will be cancelled.

5.6 Instalment Payments – 12/24 Months Interest-Free

PATIAL offers special financing options for payment by instalments: up to 12 months interest-free or 24 months interest-free.
This payment method is subject to approval. You can find all the relevant information on this page.

How long do I have to make the payment?
The products included in your order will be reserved for 5 days. If PATIAL does not receive payment for the order within this period, the order will be cancelled.
PATIAL reserves the right not to dispatch an order that has only been partially paid.

What can I do to ensure that there are no delays in processing my payment?
For all payment methods, except bank transfer, we will be automatically notified once the payment has been made. In the case of payment by bank transfer, please make sure to include the payment reference number when making the transfer and carefully follow the instructions provided in the order acceptance email.
Please ensure that you pay the correct amount, including VAT and shipping costs, where applicable.

6. Information about PATIAL’s Products and Services

The information provided on the Website in the product descriptions is based on information supplied by our suppliers and is provided for information purposes only.
For this reason, PATIAL accepts no liability for any errors that may occur in such information, although it undertakes to take all reasonable measures within its control to correct such errors or omissions as soon as possible after becoming aware of them.
The vast majority of our products are handmade and may therefore present certain irregularities, variations in colour tones and dimensions that do not constitute defects or faults. These are natural characteristics resulting from the handmade production process and are what make each product unique and one of a kind. For the same reason, there may be some differences between the product and the item shown in the photograph.
In case of doubt, we recommend checking all available information and contacting us before placing an order, as returns for technical reasons shall be the sole responsibility of the customer.

6.1 Product Features

The characteristics of each product are specified on its respective product page, including the most popular colour combinations. For other combinations of features, please contact us for further information. Product images are accurate, except in the event of any error.

6.2 Sizes and Colours

The photographs are produced to a high standard in order to accurately represent each product in detail. However, there may be slight variations in colour tones and differences in the products, as the raw materials and manufacturing processes themselves may influence the final result. In some cases, the products may therefore not correspond 100% to their appearance in the photographs.
For more specific cases or if you have any doubts, we recommend checking all the information before placing an order, visiting our premises or contacting us in advance, as returns for technical reasons shall be the sole responsibility of the customer.
There may be a variation in measurements of ±2 cm.

7. Delivery Times, Delivery Locations and Lost Shipments

7.1. Product Delivery

PATIAL undertakes to deliver the product in perfect condition to the address provided by the user. In order to optimise delivery, we ask users to provide an address where the order can be delivered during normal business hours.
To avoid delivery issues (incorrect addresses, inability to contact someone at the delivery address, etc.), it is essential to complete the relevant form correctly. Providing a contact telephone number is mandatory, and a mobile number is recommended.
PATIAL shall not be liable for delivery errors resulting from an address entered by the user that is inaccurate, false or incomplete.
Notwithstanding the above, PATIAL undertakes to take all reasonable measures within its control to ensure that orders are delivered within the agreed timeframe or, where this is not possible, as soon as reasonably practicable.

7.2 Shipping Costs, Delivery Times and Notification

PATIAL ships orders to mainland Portugal and the islands, Spain (excluding the islands and the regions of Ceuta, Melilla and Gibraltar), and other European Union countries (marca_confirmar_entregas), offering different delivery services for each area.
If all ordered items are in stock, delivery to mainland Portugal takes at least three to five business days after payment. For other locations, add the products to your cart and enter your address in the shipping cost calculator available on the Cart page.
Once the order has been confirmed, you will be contacted by email or telephone and informed of the estimated delivery time for the items you have ordered.
In the event of an item being out of stock, an inability to meet the product specifications selected by the customer, or an incorrect product image, PATIAL undertakes to refund the full amount of the order if the customer does not wish to wait for the product to be restocked or to amend the order.
All orders placed through our Website shall have a maximum delivery period of 60 days. If, at the end of this period, we are unable to deliver the order, the amount paid by the customer will, upon request, be refunded to the bank account specified by the customer.
By accepting these Terms and Conditions, the customer waives the right to receive an amount equivalent to double the deposit paid.
These conditions do not apply to promotional products, which are subject to available stock and whose characteristics are unique.
Delivery times are estimates and are calculated from the date payment is made, when the customer receives an email confirming that their order is being processed. For example, if the user pays by bank transfer or Multibanco, the delivery period will begin on the business day following confirmation that the order amount has been credited to PATIAL’s account.
Notwithstanding the above, customers are informed that the stated delivery dates are estimates only.
PATIAL informs customers that orders cannot be shipped to PO boxes.
PATIAL does not make deliveries or dispatch orders on Saturdays, Sundays or national or municipal public holidays.

7.3 Shipping Costs

The shipping cost is calculated based on the total weight of the order, the delivery service and the shipping destination. You can find our shipping cost guide on our dedicated Shipping Costs page.
To determine the exact shipping cost for the products you wish to purchase and your delivery location, add the relevant products to your cart. On the Cart or Checkout page, the shipping cost will be displayed once you have entered your delivery address.
Assembly: Assembly is included in the shipping costs, where applicable.
Free Shipping
We offer free shipping subject to certain conditions. You can find more information about free shipping on our Shipping Costs Guide page.

7.4 Delivery Methods

PATIAL works with the logistics partner CTT Expresso (marca_ou_outros_parceiros) to deliver its orders.
or
PATIAL selects the most appropriate logistics partner for the user’s delivery address.
and/or
For the pickup delivery option, the DPD network is used.
Add:
PATIAL shall not be liable for any delays attributable to the carrier.

7.5 Careful Inspection Upon Delivery

The user must check that the order is in good condition upon delivery. If the order is not received in good condition, it is important to take photographs for assessment and any subsequent claim.
If the customer identifies any issue with the product, they must note it on the delivery receipt and notify PATIAL by email at commercial@patial.build.

8. Returns and Right of Withdrawal

8.1. Returns Due to Manufacturing Defects

All products offered through the Website will be completely original, unless otherwise stated in the product description. All products are covered by a 2-year warranty from the date of receipt of the product. This warranty shall be provided by the Supplier.
If applicable:
Considering that the Website sells products that typically have a lifespan/use period of less than 2 years, it shall be presumed, unless proven otherwise, that the products conform to the contract whenever they meet all of the following requirements:
a) They conform to the description provided by the seller and possess the characteristics of the product presented by the seller to the user in the form of a sample or model;
b) They are fit for the purposes for which products of the same type are normally used;
c) They have the quality and characteristics normally expected of a product of the same type, taking into account the nature of the product.
If PATIAL is the manufacturer, please confirm:
PATIAL’s customers benefit from the warranty provided by the respective manufacturers of each product. Defects or imperfections resulting from incorrect use or handling of the product, as well as wear and tear resulting from normal use, are not covered by this warranty. Reductions in the functionality of products resulting from their design limitations are also excluded from the scope of this warranty.
During the warranty period, the user may return to PATIAL, free of charge except for any costs associated with sending the product to us, any product presenting a manufacturing defect. To arrange the return, the user must contact PATIAL at commercial@patial.build, specifying the product or products to be returned, providing detailed information about the defects identified and attaching photographs. Upon receipt of this communication, PATIAL’s customer service team will arrange for the collection of the defective product and its return to our facilities at no cost to the user.
In the event of a defective product, PATIAL will, as appropriate, repair or replace the product, reduce the price or terminate the contract, with all such remedies being free of charge to the customer. The customer must inform the seller of the lack of conformity within two months of becoming aware of it.
Each product being returned must be unused and accompanied by all labels, packaging and, where applicable, the original documentation and accessories supplied with the product. If these requirements are not met, PATIAL reserves the right to refuse the return.
Once the product has been received, PATIAL will refund the corresponding amount paid as soon as possible and, in any event, within fourteen (14) days of receipt of the product at PATIAL’s premises.

8.2. Right of Withdrawal

The customer has a period of 14 consecutive days, from the date of delivery of the goods, to return their order without having to provide a reason, in accordance with Article 10(1) of Decree-Law No. 24/2014 of 14 February. The customer shall be responsible for the direct costs associated with the requested exchange or return.
The Right of Withdrawal does not apply to products made according to the customer’s specifications or that are clearly personalised. Please contact us if you have any questions or would like to confirm this before making your purchase.
To exercise this right, the customer must notify us by email at commercial@patial.build, clearly stating their decision to withdraw from the contract. We will not accept any items sent to us without prior contact.

8.3. Cancellation, Exchanges and Returns

Personalised products made according to the customer’s specifications cannot be exchanged or returned. Please contact us if you have any questions or would like to confirm the conditions before making your purchase.
If the user wishes to exchange or return a product, they must send an email to commercial@patial.build, stating their intention to do so.
Upon receiving this communication, the customer service team at commercial@patial.build will provide the user with their order number and instructions on how to proceed with the exchange or return.
In the event of a return, the user must send an email to commercial@patial.build so that PATIAL’s customer service team can process the exchange or return as quickly as possible.
Each product being returned must be in perfect condition, unused and accompanied by all labels, packaging and, where applicable, the original documentation and accessories supplied with the product. If these requirements are not met, PATIAL reserves the right to refuse the return.
Once the product has been received, PATIAL will refund the corresponding amount paid as soon as possible and, in any event, within fourteen (14) days of receipt of the product at PATIAL’s premises.

9. Intellectual and Industrial Property

All rights relating to the content, design and source code of this Website and, in particular, including but not limited to, photographs, images, texts, logos, designs, trademarks, trade names, data included on the Website and any other intellectual and industrial property rights, are owned by PATIAL, which holds the exclusive rights to exploit them. Where applicable, PATIAL holds the relevant licence or authorisation from the respective authors. These rights are protected under Portuguese law, including the Portuguese Copyright and Related Rights Code, the Industrial Property Code and other applicable legislation, as well as under international treaties, copyrights and registered trademarks.

PATIAL does not grant any licence or authorisation of any kind to use its intellectual or industrial property rights, or any other property or rights relating to the Website. Under no circumstances shall the user’s access to and browsing of the Website be understood as a waiver, transfer, licence or assignment, in whole or in part, of any such rights by PATIAL.

Any use of such content without PATIAL’s prior authorisation shall be considered a serious infringement of intellectual or industrial property rights and shall give rise to the liabilities and legal consequences provided for by applicable law.

10. Liability

PATIAL provides no warranties and shall not, under any circumstances, be liable for any damages or losses of any kind that may arise from accessing or using the products or content available on the Website. Without limitation, and by way of example only, PATIAL shall not be liable for the following:
Loss, damage, retention or delay in the delivery of an order due to unforeseen circumstances, force majeure or acts attributable to the user.
The lack of availability, maintenance and effective operation of the Website and/or its services or content, excluding, to the fullest extent permitted by applicable law, any liability for damages of any kind that may arise from the lack of availability or continuity of the Website’s operation, such as errors or delays in the user’s access to the Website when entering their details in the order form, delays in or inability of recipients to receive the order confirmation, or any other issue that may arise and is beyond PATIAL’s control and not attributable to any lack of good faith on its part.
The lack of suitability of the Website or its content for any particular purpose or service.
The content of other websites to which links may be provided on the Website.
The presence of viruses, malicious software or harmful programs on the Website.
For any unlawful, negligent or fraudulent use of the Website or its content by users, or any use contrary to these Terms and Conditions or to the principles of good faith, including any infringement of the intellectual and/or industrial property rights of PATIAL or third parties.
In all cases, PATIAL undertakes to resolve any issues that may arise and to provide the user with all necessary assistance to reach a prompt and satisfactory resolution of the matter. PATIAL’s liability in respect of any claim shall, in any event, be limited to the refund of the amount paid by the user for the purchase of the product or provision of the service. Accordingly, and to the fullest extent permitted by applicable law, PATIAL shall not be liable for any indirect damages, including, in particular, any loss, damage, claim, liability, expense, penalty, consequential loss, loss of profits or any other claim or concept whatsoever, regardless of its nature or when it occurred.

11. Reviews and Comments

Users may participate on the Website by posting product reviews, provided that their content is not unlawful, inappropriate, obscene, abusive, threatening, false or defamatory, does not infringe the privacy of third parties or intellectual property rights, is not otherwise offensive or objectionable to third parties, and does not contain computer viruses, political propaganda, advertising content, chain emails, mass email distribution or any other type of “spam”.
PATIAL may remove from its Website any comments that infringe the rights of PATIAL or third parties, as well as these Terms and Conditions.

12. Amendments

The information displayed on the Website is current as of the date of its latest update. PATIAL reserves the right to update, modify or remove any information from the Website, as well as these Terms and Conditions, the Privacy Policy or any other information. Any amendments to the Terms and Conditions shall take effect from the moment they are published on the Website.

13. General information

How can I get information about a product?
If you have any questions about our products, need a recommendation or require assistance with our Website, please do not hesitate to contact us through the following channels:
Email: commercial@patial.build
Facebook: @nome_marca
Instagram: @nome_marca
Our team will respond within a maximum of 48 business hours. Please note that response times may be longer in the case of technical recommendations.

Do I need to register as a customer to place an order?
You do not need to register as a customer to place an order in our online store. However, to enjoy all the benefits of ordering from our online store, we recommend that you create an account.

I forgot my password.
To recover the password for your customer account, you can request a new password using the password recovery link on the login/registration page.

I haven’t received my order confirmation email.
If you have not received the confirmation email for your order from our online store, we recommend checking the SPAM/Junk Email folder in your inbox.
If you have not received your order confirmation email within 1 hour, please contact our customer support team so that we can check whether your order was correctly registered in our system or whether an error may have occurred, such as a server issue or an error when entering your email address.

I have placed an order. How can I cancel it?
You can request the cancellation of your order by phone or email. Please note that:
If you paid using payment methods that incur processing fees (PayPal, Credit Card, MB WAY or Multibanco Reference), the refund will exclude the corresponding processing fees.

I have a question that is not covered in this list.
If you have any specific questions that you would like to have clarified, please contact us by email at commercial@patial.build

14. Invalidity and Effectiveness of the Clauses

If any provision of these Terms and Conditions is declared wholly or partially null and void or unenforceable, such invalidity or unenforceability shall only affect the provision concerned, or the part thereof deemed null and void or unenforceable. The remaining provisions shall remain in full force and effect, and the affected provision, or the relevant part thereof, shall be deemed severed.

15. Applicable Law

These Terms and Conditions shall be governed by Portuguese law and subject to the jurisdiction of the courts of marca_comarca, expressly excluding any other jurisdiction.