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Overview

Our refund and return policy is valid for 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Several types of products cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.

Other non-returnable items:

• Gift cards
• Downloadable software
• Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In certain situations, only partial refunds are granted:

• A book showing obvious signs of use.
• A CD, DVD, VHS tape, software, video game, audio cassette or vinyl record that has been opened.
• Any item that is not in its original condition, is damaged or is missing parts for reasons not due to an error on our part.
• Any item returned more than 30 days after delivery.

Refunds

Once we receive and inspect your return, we will send you an email to confirm that we have received the returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original payment method within a few days.

Late or Missing Refunds

If you have not received your refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time for your refund to be officially posted to your account.

Next, contact your bank. There is often some processing time before a refund is posted to your account.

If you have completed all of these steps and still have not received your refund, please contact us at {email address}.

Sale Items

Only items purchased at the regular price are eligible for a refund. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your return. Once the returned item has been received, a gift voucher will be sent to you by mail.

If the item was not marked as a gift when purchased, or if the purchaser had the order shipped to themselves to give to you later, we will issue a refund to the purchaser, and they will be informed of your return.

Return Shipping

To return your product, you must send it by mail to: {physical address}.

You are responsible for the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from your refund.

Depending on your location, the time it takes to receive your replacement product may vary.

If you are returning high-value items, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Need Help?

Please contact us at [email] with any questions regarding refunds and returns.{email}